All Systems Operational

About This Site

Hey Team hg!

This page is built just for you—our incredible restaurant managers. It’s your real-time dashboard for checking in on the status of key systems that keep your restaurants running smoothly. From mobile and web ordering to kiosk functionality, third-party platforms, OLO, Toast, and more, you’ll find live updates and incident info right here.

We know how frustrating tech hiccups can be during a busy shift, so this page is here to give you quick answers and peace of mind. If something’s not working as expected, check here first—we’ll keep this page updated so you’re never left guessing.

Thanks for everything you do to make honeygrow awesome. We’ve got your back!

Mobile App Operational
90 days ago
100.0 % uptime
Today
Kiosk Operational
90 days ago
100.0 % uptime
Today
Web Ordering (Olo Serve) Operational
90 days ago
99.99 % uptime
Today
Manager's Portal Operational
90 days ago
100.0 % uptime
Today
Olo Operational
Olo Olo Pay Operational
Olo Expo Operational
Olo Dashboard Operational
Olo Dispatch API Operational
Olo Ordering API Operational
Olo Rails Partners Operational
Toast Operational
Harri Operational
Punchh Operational
UKG Pro Operational
Ignite (Wisetail) Operational
JumpCloud Operational
JumpCloud General Access API Operational
JumpCloud G Suite Integration Operational
JumpCloud TOTP / MFA / JumpCloud Protect Operational
JumpCloud SSO Operational
JumpCloud Password Manager Operational
JumpCloud SCIM Operational
JumpCloud User Console Operational
SmartSense Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 3, 2026

No incidents reported today.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026
Resolved - This incident has been resolved.
Mar 22, 14:47 EDT
Update - We are continuing to work on a fix for this issue.
Mar 22, 14:46 EDT
Update - We are continuing to work on a fix for this issue.
Mar 22, 14:46 EDT
Update - OLO is coming back online; however, we are still working through an issue impacting reward redemption in the mobile app.
• Guests ordering through the app will continue to earn points as normal
• To redeem points today, guests should use:
• In-store kiosk, or
https://order.honeygrow.com

Additionally, a small group of app users may see that ASAP ordering is unavailable at their location. These users can proceed by selecting a specific pickup time instead of the default ASAP option.

We believe both issues are related and are actively implementing a solution.

Mar 19, 19:21 EDT
Identified - Our partner OLO has identified an issue affecting ordering, which may cause order failures. Their engineering team is working to implement a fix, and we are monitoring closely. Performance already seems to be improving.

CURRENT STATUS: Identified
NEXT UPDATE: As soon as more information is provided by OLO

Mar 19, 18:58 EDT
Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.